CAREERS

A work environment based on human quality

Making each trip a perfect experience and exceeding our customers’ and partners’ expectations is our daily purpose, and our team plays a key role in achieving this.

If you work with passion and commitment, paying attention to even the smallest details, you too could be part of this great family, comprising of over 500 people, in which we grow together to offer the best results. Have a look at our current vacancies and choose the one that best suits your professional profile or apply independently.

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Technical Account Manager – Commercial Technical Team – Business Technical Analyst

Palma de Mallorca offices

february 2020

Verify and ensure that Jumbo is integrated at a technical and operational level with suppliers and customers as optimally as possible, based on the technical and business requirements established by the organization to ensure good coordination of Jumbo Tours services with suppliers and customers.

They are the intermediate tool that verifies that the integrations work correctly making liaison / translator between clients and suppliers with the different departments of the company so that the information flows correctly.

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Location:
Palma de Mallorca, head quarter offices.

Work Schedule:
Monday to Thursday from 8.00 to 17.00 – Friday from 10.00 to 19.00

Main functions:

  • Incident management by economic issues. Task: review Logs (information files on requests) and see where the economic mismatches are
  • Configure and do the set-up so that IT can validate a new provider. (Setup channels: when a channel manager makes a development of our system they have to verify that its operation is correct)
  • Provide technical support to both internal and external users as a link between technical and operational issues
  • Detect incidents as well as possible improvements of integrations; for this they must communicate with external providers, platforms and channels
  • Hold follow-up meetings with customers and suppliers to deal with incidents or negotiate new features in the system
  • Conduct training and compile and prepare documentation of operating protocols manuals so that they are understandable for users as well as for customers and suppliers
  • Detect incidents and improvements in processes internally (from any department of Jumbo Tours) and communicate it to IT
  • Support commercials and partners in other areas, as well as customers and suppliers, to resolve operational or development questions
  • Technical-operational support to the Operating Systems and Product team, as well as to distant teams (LATAM – Morocco – JBS ESP / PT) of any doubts they may have
  • Monitoring of APIs (integration system) and Websites: validations of new features
  • Follow up on the behavior of customers and suppliers (identify patterns) to detect areas of improvement in the systems
  • Accompany the commercials, in the per-agreement phase of collaboration, to clarify, advise and solve the issues on a technical level so that collaboration is optimal
  • Solve the incidents that occur or detect improvement points in both environments (jumbo or client), in the post-agreement phase of collaboration, to optimize this collaboration

Education:
Computer Degree  or similar.

Knowledge:
Basic knowledge in Tourism, Contract models (XSD), Case documentation

Languages:
English B2. (First certificate level).

Computing:
XML – SOAP

Experience:
Minimum 2 years in a similar position.

Skills:
Self-control and emotional stability
Resistance to adversity
Communication
Team work with other departments
Analysis capacity
Customer orientation
Problem solving ability
Identification with the company

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Product Integration Manager

Oficina de Palma de Mallorca

february 2020

Supervise, manage, optimize the Integrations product with the objective of buying this type of product, guaranteeing maximum performance and benefit for the company.
INTEGRATIONS: product contracting (third parties, external) hotel beds. In this case it is not loaded directly, an XML connection is made (96% providers). Commercial activity of high technical content, whose purpose is the contracting of products that are carried out through connections between technological platforms.

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Location:
Head office, corporate headquarters (Mallorca)

Work Schedule:
Mo to Th from 9.00 to 17.30 – F from 9.00 to 15.00.

Main functions:

  • Commercial functions with suppliers and commercial monitoring. Make commercial contact with the supplier, with assistance to fairs (three years), proactively looking for suppliers where you need product. Review the contract and confirm with the international product director.
  • Contract with a new provider. Request information from the supplier, their inventories, perform a price analysis and in which markets it is. Opening of Business case and analysis of possible product incidents and negotiation with the supplier of possible criticisms analyzed in the business case. Negotiation: overide, commercial (contract conditions).
  • Addressing incidents of suppliers (error in a reservation that entails expenses, customers complain for some reason). The incidents may come from operations, IT, administration, mapping errors (by content). If it is solved, see if there are registered reservations and report it to operations. Support content. Negotiation with the different suppliers of possible negative differences.
  • Perform an analysis of connector optimization and performance in the configuration of suppliers in the system. In the case of XML connections that involve traffic and that have a cost, it is the optimization of traffic (if there are many requests that will not be converted into a reserve). It is done with the TAM (system). Review the product that does not offer availability in the TAM and, if necessary, proceed to disconnect it. Review the clients that generate the most traffic without reservation conversion to manage the closing with ETC. Direct traffic so that the system does not fall, giving priority to those who will assume a conversion.
  • Track sales, through the report that arrives through. Sales are reviewed and contacting the supplier to see if they are the reasons for lowering sales looking for alternatives to recover them.
  • Once the contract is closed and the integration is authorized, the configuration of the new contracted product is made in the system. It consists of the review of credentials, mapping, (eye products, mapping as an activity that does not have to be in the integrations department) product. The configuration is done in Excel and then passed to IT to make the configuration in the system.
  • To sell the product of a supplier. When everything is set up and IT is finished, select the sale by phases. Open in Jumbobeds, Jumbo online (except the top 20). Filter according to the commercial and supplier guidelines.
  • Supervision and monitoring of the integration team.

Education:
Degree in Tourism and/or Travel Agencies

Knowledge:
Knowledges in XML

Languages:
English B2, First Certificate

Computing:
General Microsoft Office

Experience:
5 years

Skills:
Communication
Influence
Teamwork
Initiative
Orientation to results
Analysis capacity
Customer orientation
Identification with the company
Team lidership
Capacity to resolve people
Planification and organization

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