CAREERS

A work environment based on human quality

Making each trip a perfect experience and exceeding our customers’ and partners’ expectations is our daily purpose, and our team plays a key role in achieving this.

If you work with passion and commitment, paying attention to even the smallest details, you too could be part of this great family, comprising of over 500 people, in which we grow together to offer the best results. Have a look at our current vacancies and choose the one that best suits your professional profile or apply independently.

Request one of our vacancies

Groups agent

Operations Area in the Groups Department

May 2018

Your mission will be to process open or closed requests for customers who request group travel of more than 10 people with the aim of achieving a good confirmation ratio.

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Location:
Head office, corporate headquarters (Mallorca)

Work Schedule:
Weekly shifts M to F from 9am-5pm or 12pm-8pm
(30 minutes lunch time)

Main functions:

  • Record all requests received, advise clients about the services requested (hotels, excursions,), as well as quote and prepare proformas of them to get confirmation of the reservation.
  • Contact and negotiate rates and conditions with service providers for each specific group and be able to quote the requested services (transfers, excursions …).
  • Review and control the payment dates to the service providers for groups and request collections, payments and prepayments.
  • Make sales closings and send the information of the same to the departments of Billing Sales Center and Booking Administration for correct processing.
  • Organize and update the physical files of the department where all the information necessary to perform its functions is located.

Education:
Degree in Tourism and / or FP in Tourism or Travel Agencies.

Knowledge:
Knowledge of the destinations and their peculiarities.
Hotel contracting knowledge (know how to interpret contracts).
Biling management.

Languages:
English B2,
Valuable: French, Italian, German, Portuguese, etc.

Computing:
Excel advanced level.

Experience:
2 years in a similar position.

Skills:
Planification and organization.
Communication.
Iniciative.
Orientation to results.
Customer orientation.

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Reservation agent (Italian essential)

May 2018

Its mission will be to attend and resolve incidents and requests related to the booking of hotel services online of the agencies, according to the collaboration agreements of the clients.

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Location:
Head office, corporate headquarters (Mallorca)

Work Schedule:
Weekly shifts M to F from 9am-5pm or 12pm-8pm

The supervisor establishes the fixed shifts, distinguishing different time bands

M-Su: 8:00-16:00
M-Su: 9:00-17:00
M-Su: 10:00-18:00
M-Su: 12:00-20:00
M-Su: 17:00-01:00
(30 min. lunch time)

Main functions:

  • Address requests and incidents from agencies and suppliers, regarding information, modifications and cancellations in hotel service reservations.
  • Process and resolve customer deviations due to incidents in the reservation.
  • Report mapping errors to the Integration and Content departments and once the error has been solved, respond to the client.
  • To quote the hotel services requested by clients and suppliers.
  • Check and control possible duplicities in reservations.
  • Control the management of prepaid reservations.
  • Make reservations and enter them into the system to resolve a specific incident.
  • Coordinate the necessary operations to close the sales of a collaborator.
  • Give assistance to specific markets or private customers.

Education:
FP in Tourism and/or Travel Agencies.

Knowledge:
Basic Knowledge in tourism

Languages:
English B2,
Italian esencial

Computing:
Excel advanced level.

Experience:
1 year in a similar position.

Skills:
Resistance to adeversity.
Communication.
Establishment of relationships.
Negotiation.
Influence.
Orientation to results.
Customer orientation.
Identification with the company.

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Request one of our vacancies or send a self-candidacy

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