CAREERS

A work environment based on human quality

Making each trip a perfect experience and exceeding our customers’ and partners’ expectations is our daily purpose, and our team plays a key role in achieving this.

If you work with passion and commitment, paying attention to even the smallest details, you too could be part of this great family, comprising of over 500 people, in which we grow together to offer the best results. Have a look at our current vacancies and choose the one that best suits your professional profile or apply independently.

Request one of our vacancies

Guides (immediate incorporation)

Recruiting for Costa Brava, Costa Dorada and Barcelona

25th october 2019

Its mission will be to give assistance to customers.

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Location:
Costa Brava, Costa Dorada or Barcelona and surrounding areas.

Work Schedule:
Monday to Thursday from 9.00 to 17.30 – Friday from 9.00 to 15.00

Main functions:

  • Remain in the assigned hotels in order to attend to the questions and requests that passengers staying in these hotels may have, helping them in everything they may need and is within reach of the guide in order to achieve maximum customer satisfaction.
  • Advise clients regarding the activities to be carried out at the destination and sell them the excursions in which they may be interested.
  • Comply with the protocols established for the administrative management and settlement of sales that have occurred.
  • Accompany both excursions and transfers according to the services assigned to them, verifying at all times that the clients present are those that are included in the passenger list.
  • Check that the quality of service of all suppliers (both transfers and excursions) responds to the established standards informing its direct responsible of any incident that may occur and looking for solutions to mitigate their impact on customers, following the established protocols.

Education:
Degree in Tourism and/or Travel Agencies.

Knowledge:
Basic knowledge in Tourism

Languages:
English B2. Native Spanish.

Computing:
Excel user level.

Experience:
1-2 years in a similar position.

Skills:
Resistance to adversity.
Communication.
Establishment of relationships.
Influence.
Customer orientation.
Identification with the company.

Enviar solicitud

Product Executive

24th October 2019

Its mission will be to control and do commercial monitoring to the accounts of the suppliers for maximum profitability and productivity (supervise, update and optimize the product of the suppliers).

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Location:
Head office, corporate headquarters (Mallorca)

Work Schedule:
Mo to Th from 9.00 to 17.30 – F from 9.00 to 15.00.

Main functions:

  • Daily monitoring of sales of Pull suppliers.
  • Daily monitoring of supplier sales.
  • Analysis of reports and decision making based on data obtained to improve sales and performance.
  • Optimization and analysis of the supplier’s product.
  • Detailed knowledge development on the assigned destinations in order to achieve sales objectives.
  • Review and sale of suppliers products.
  • Daily support to suppliers.
  • Monitoring of the supplier’s business relationships and occasional trips according to business needs.

Education:
Degree in Tourism and/or Travel Agencies

Knowledge:
Basic knowledges in Tourism

Languages:
English B2
Native Spanish

Computing:
Excel user level.

Experience:
2 years in a similar position

Skills:
Proactivity
Communication.
Teamwork
Negotiation
Goal orientation
Engagement with the company.

Enviar solicitud

Product Integration Executive

24th October 2019

Its mission will be to supervise, update and optimize the product of Pull suppliers with the aim of obtaining the maximum profitability and productivity.

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Location:
Head office, corporate headquarters (Mallorca)

Work Schedule:
Mo to Th from 9.00 to 17.30 – F from 9.00 to 15.00.

Main functions:

  • Daily monitoring of sales of Pull suppliers.
  • Actions to improve sales and performance.
  • Supplier product optimization.
  • Monitoring of the supplier’s business relationships.
  • Product mapping.
  • Incident management between the different departments.
  • Negotiation of incidents with the suppliers.

Education:
Degree in Tourism and/or Travel Agencies

Knowledge:
Basic knowledge in Tourism

Languages:
English B2
Native Spanish

Computing:
Excel user level.

Experience:
1-2 years in a similar position

Skills:
Proactivity
Communication.
Teamwork
Negotiation
Goal orientation
Engagement with the company.

Enviar solicitud

Operational and Guide Supervisor

28th October 2019

Its mission will be to organize and supervise the tasks of the guide team and the operation of your area ensuring that both assistances, as well as transfer and excursion services, meet the established quality standards.

As well as ensuring customer satisfaction and maximizing sales of excursions and activities at destination.

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Location:
Lloret de Mar, Girona, Spain

Work Schedule:
Monday to Thursday from 9.00 to 17.30 – Friday from 9.00 to 15.00

Main functions:

  • Plan and organize the assignment of services to both guides and transfers, as well as the hours of stay and the hotels assigned to each guide.
  • Set sales targets for each sales guide and monitor daily sales to apply corrective measures in case of deviation.
  • Coordinate the excursion settlement process with the guides verifying that all comply with the regulations and protocols established for this purpose.
  • Ensure that assistance both at airports and stations and at the hotels themselves meets the quality standards and processes set by the client.
  • Ensure that transfers of entry and exit are made correctly and, in case of incidents, the team of assistants adopts the appropriate measures to solve the problems by applying the protocols established to report to the client.
  • Define and supervise the necessary mechanisms to ensure the quality of the excursion service, as well as its correct organization, ensuring that the team of accompanying guides has the appropriate mechanisms and processes for the management of any type of incident that may occur.

Education:
Degree in Tourism and/or Travel Agencies.

Knowledge:
Basic knowledge in Tourism

Languages:
English B2. Native Spanish.

Computing:
Excel user level.

Experience:
1-2 years in a similar position.

Skills:
Resistance to adversity.
Communication.
Establishment of relationships.
Negotiation.
Influence.
Orientation to results.

Enviar solicitud

Excursions Agent

28th October 2019

Its mission will be to manage the day-to-day of the excursion portfolios and/or destination in charge, controlling the direction of sales according to the instructions received, making the relevant operations with the selected suppliers and performing the necessary administrative tasks in each case (closing, settlement, etc.)

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Location:
Benidorm, Alicante (Spain)

Work Schedule:
Mo to Th from 9.00 to 17.30 – F from 9.00 to 15.00.

Main functions:

  • Load the product in system (Dome Incoming Excursions)
  • Prepare excursions in the system and request services from providers.
  • Inform the guide team when there are empty seats to optimize the occupancy of the vehicles and maximize the profitability of the excursions.
  • Make the closing of excursions including all the necessary last-minute modifications.
  • Make the settlement of excursions with the supervisors and / or team of guides following the established protocols.

Education:
Degree in Tourism and/or Travel Agencies

Knowledge:
Basic knowledge in Tourism

Languages:
English B2
Native Spanish

Computing:
Excel user level. Knowledge in Dome will be valued

Experience:
1-2 years in a similar position

Skills:
Proactivity
Communication.
Teamwork
Negotiation
Goal orientation
Engagement with the company.

Enviar solicitud

Yield Executive

28th October 2019

View details

Location:
Head office, corporate headquarters (Mallorca)

Work Schedule:
Mo to Th from 9.00 to 17.30 – F from 9.00 to 15.00.

Main functions:

  • Improvement of product conditions.
  • Understand and communicate the different problems and market disparities.
  • Analyze reports and make decisions based on the data obtained.
  • Be responsible for your own product and contribute to the team to achieve a positive result.
  • Respond, solve and make decisions in basic or routine work, with limited risk.
  • Have organizational, analytical and negotiation capacity.

Education:
Degree in Tourism/Hospitality

Knowledge:
Basic knowledge in Tourism

Languages:
Essential fluid level of English and Spanish

Computing:
User level.

Experience:
2 years in a similar position.

Skills:
Proactivity
Communication.
Teamwork
Negotiation
Goal orientation
Engagement with the company.

Enviar solicitud

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