Jumbo Tours is part of the Alpitour World, one of the largest tourism corporations in Europe, and a forerunner within the Italian tourism sector. The Group, which represents the country’s top tour operators, provides the largest distribution channel, encompassing more than 2500 travel agencies, the hotel company VOI Hotels and the airline Neos.
Alpitour has an annual turnover of over 2,000 million euros.
Jumbo Tours, one of the world’s leading international operators, offers a wide range of services and products at destinations for tour operators and travel agencies worldwide.
With over 40 years’ experience in the tourism industry and a profound knowledge of all the destinations in which it operates, its teams are thoroughly prepared and ready to guarantee the perfect customer experience.
A team of more than 500 professionals oversees and ensures the high-quality standards our clients expect from us. Our commitment to your success, as well as our advanced technology and the trust our clients place in us, allow us to serve more than 2,400,000 clients a year and represent some of the most important companies and tour operators within the international sector.
Jumbo Tours Group has its own technology, an advanced API that allows you to access more than 120,000 hotels, multi-tariff, identify the client’s nationality and sales channel used, connect to the most significant Channel Managers as well as providing a direct connection to the main distribution platforms, with more than 400 million queries per day and unbeatable response times.
While a new and more efficient technology was being pursued to meet customer needs, Jumbo Tours Group went ahead and created its own tools.
That is why it can now boast constantly evolving features in response to current market needs and trends, working on multi-product sales, including hotel, transfer and day trips. We have over 15,000 contracts to send to our clients, as well as pricing indexes which allow millions of price combinations.
As for the volume of transactions, more than 10 million are carried out with Channel Managers and more than 300 million queries to suppliers through management systems that guarantee our level of service. Among them, JumboForce, an integrated CRM/SRM system for business processes that guarantees communication and customer service to both customers and suppliers; and Incoming Jumbotours, the management system for operations and administration currently undergoing a complete redesign and upgrading process for back-office operations, including automated billing and payment systems.
Our management team is characterised by its strong leadership skills, in-depth knowledge and understanding of the sector, as well as its passion for the pursuit of excellence.
Focused always on the future, each member of our management team brings a set of values, ideas and valuable leadership experience to our collaborators and clients. Learning and growing together is the key to our business and what ensures our mutual success.
Juan was appointed president of the company in 2017, when his brother Basilio Guerra handed over the position. Previously, he was the CEO of Jumbo Tours Group and had already served a long career in the tourism industry, having held management positions in several companies in the sector. He was born in Alaior (Menorca) and after a lifetime dedicated to tourism, he is fluent in 5 languages (Spanish, Catalan, English, French and Italian).
Ginés came to Jumbo Tours 12 years ago, having worked both in America and at the headquarters in Palma de Mallorca in different operational, commercial and economic areas of the business. His solid experience of almost 20 years in the tourism industry, has earned him wide recognition within the sector thanks to his wide-ranging qualities and skills developed throughout his long and successful career. He is a member of the Alpitour Group Committee, as well as the Top Seed Lab & SEGITTUR Advisory Board and the JSF Travel & Tourism Scholl Board.
Sebastián, a graduate in Business Sciences, always plans the development of his tasks under the premises of profitability, optimization of resources and pursuit of team efficiency. Since joining Jumbo Tours in 2005, he has participated in the main development projects, both at new business development level and also in various organizational restructurings carried out by the company.
Stephane was born in France and has a degree in Information Systems Management, with extensive experience in the tourism sector. His motto is ``whatever you do, do it with passion`` and his deep passion is to optimize his time, leading him to develop his work in a meticulous, orderly manner and with great diligence and enthusiasm. This makes him a fundamental part of Jumbo Tours’ management team.
Married with a daughter, Amadeo has extensive professional experience in the tourism industry, in the management and marketing of large companies, team organization and management and the development of results-based and goal-oriented planning strategies. His international experience gained through travelling all over the world, has given him an outgoing personality as well as a great ability to adapt to new environments and adverse situations. These aspects are reflected in his day-to-day work at Jumbo Tours through his solid negotiation and communication skills.
The purpose of the role is to support and oversee all business processes to ensure that the Commercial, Product and Operations divisions have the right tools and procedures in place to carry out their work in the most efficient way. The position also involves the handling of any changes required for the company to continue to grow in a sustainable and profitable manner within an increasingly more competitive and technology-dependent environment.
Mar was born in Valencia and studied European Business Administration at ICADE at the Fachhochschule für Betriebswirtschaft Reutlingen (Germany). For the last 20 years she has held various management positions with tourism groups such as TUI, Orizonia and Piñero. She has two daughters, likes sports and exercising daily and loves the outdoors.